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We want you to shop with confidence at Balli Store.
• Eligibility: Products can be returned or exchanged within 7 days of delivery if they are unused, undamaged, and in their original packaging.
• Non-Returnable Items: Certain items like fragrances, personal care, and customized products are non-returnable due to hygiene and usage concerns.
• Damaged/Incorrect Items: If you receive a defective or wrong product, please notify us within 48 hours with proof (pictures/video). We will arrange an exchange or refund.
• Process: To initiate a return or exchange, contact us at returns@ballistore.com with your order details.
• Refunds: Refunds are processed within 7–10 business days after inspection of the returned product.

Q1: How can I place an order on Balli Store?
A1: Simply browse our products, add items to your cart, and proceed to checkout. You can choose Cash on Delivery or online payment.
Q2: Do you offer nationwide delivery?
A2: Yes, we deliver all across Pakistan through trusted courier partners.
Q3: How long does delivery take?
A3: Standard delivery takes 3–5 working days, depending on your location.
Q4: Can I track my order?
A4: Yes, once your order is shipped, we’ll send you a tracking number via email or SMS.
Q5: What if I receive a damaged or wrong product?
A5: Contact us within 48 hours with order details and pictures. We will arrange a replacement or refund.
Q6: Do you provide warranty on products?
A6: Yes, warranty is available on selected items like solar products, batteries, and electronics (as per manufacturer’s policy).
Q7: How can I contact Balli Store for support?
A7: You can reach us at:
📧 Email: support@ballistore.com
📞 Phone/WhatsApp: 0370-3273420